Capabilities
Product Catalog
Product Catalog gives an agent structured product and service data it can search and use for recommendations.
What It Supports
Catalog items can include names, descriptions, prices, country-specific prices, categories, images, purchase links, availability, stock quantities, billing intervals, SKUs, and tags.
During chat, the agent can list or search available catalog items. Results are
limited to available items. A public chat request can include US, CA, GB,
or IN as countryCode so the agent receives the matching country price when
configured; other values use global pricing.
Set It Up
- Open Kriyas → Product Catalog and configure the catalog currency.
- Open the catalog manager and add products or services.
- Enable Product Catalog for the agents that should use it.
- Test searches, price questions, unavailable items, and recommendations.
- Publish or republish the agent.
Use Structured Data
Use Product Catalog for facts that change by item, such as price and availability. Use knowledge sources for longer explanatory content.