Knowledge
How to Add Knowledge to a KriyaOS Agent
In KriyaOS, knowledge is the information your agent can use when answering.
In plain language, knowledge gives your agent something real to work from instead of relying only on its general instructions.
Why This Matters
If your agent needs to answer questions about your business, documents, or internal information, good knowledge is often what makes the difference between a generic reply and a useful one.
What Knowledge Means for a KriyaOS Agent
Knowledge is the business or reference information you want your agent to use.
This can include things like:
- documents
- uploaded files
- written business information
- other connected knowledge sources that KriyaOS makes available
The exact source matters less than the goal: giving the agent the right information to answer more accurately.
Why Knowledge Matters
Knowledge matters because it helps the agent answer with more context.
Without knowledge, an agent may still follow instructions well, but it may not know the specific facts you expect it to use.
With knowledge, an agent is better able to:
- answer business-specific questions
- stay grounded in the information you provided
- give more useful and relevant responses
How Users Add Knowledge to a KriyaOS Agent
From a user point of view, adding knowledge usually means giving the agent information KriyaOS can use later during answers.
That may happen by:
- uploading files
- describing the business in guided setup
- connecting ready knowledge sources in the agent editor
The product flow may look slightly different depending on whether you used Business Agent or Custom Agent, but the idea is the same.
Business Agent vs Custom Agent
In the Business Agent flow, knowledge is part of the guided setup.
You may add business context by:
- writing a description
- uploading files
In the Custom Agent flow, knowledge is more explicit.
You choose from knowledge sources that are ready to use and connect them to the agent.
What Makes Good Knowledge
Good knowledge is:
- relevant to what the agent needs to answer
- clear and specific
- up to date
- focused on the questions users are likely to ask
Adding more information is not always better. The most helpful knowledge is the knowledge that actually supports the job your agent needs to do.
Common Expectations To Keep In Mind
- Adding knowledge does not always mean the agent can use it immediately.
- Knowledge may need time to finish processing.
- If the wrong information is added, the agent may still answer in ways you did not expect.
If you want to understand that delay more clearly, read Indexing Behavior.
A Simple Rule
If you want better answers, do not only improve the prompt.
Also make sure the agent has the right knowledge to work with.
Next Step
After you add knowledge, it helps to understand what happens next. Read Indexing Behavior.